This will work for any operating system as long as there's a telnet program.

Once in a while there are problems trying to retrieve email. It may be downloading and get stuck on message X of Y possibly due to a corrupted message, or it's possible that someone sent you a large binary attachment. There's a good way to resolve the problem without having to call support via connecting using a telnet program. You'll need to know the following:

• Host name: mail.jvlnet.com
• port: 110
• Term Type: vt100
• Your username: jsmith is an example of a username; jsmith@jvlnet.com is not a username, it is an email address.
• Your password

Use the following to example to guide you through doing this procedure (for Windows 9x):

1. Establish a connection to JVLNET using your 'Shortcut to JVLNET' or auto dialer.
2. From the desktop, click on start, then on run.
3. Type in; telnet mail.jvlnet.com 110, then click ok.

4. Make sure local echo is turned on so you can see what you're typing, Go to the Terminal menu, then Preferences. There should be a check next to Local Echo and Emulation type is set to vt100. Then click ok.

5. Now in the telnet window, log in using your information; type in user then your username; hit enter on your keyboard. Next type in pass then your password; hit enter again. It should look roughly like this:

6. You then have several commands you can use. These are:

• list - Will give you a list of all the email messages in your mailbox with the number of the message and it's size
• dele - Will remove a specific message from your mailbox
• uidl - Will list the header information of a specific email so you can see where it is from
• retr - Will retrieve the message for you to read
• quit - saves your changes and ends the telnet session

7. So at this point, you can type the command 'list' and hit enter, it will show you how many messages you have and how big they are. After you know the message that you want to delete, just type in 'dele x', where x is the number of the message. Most times you only need to delete one large message or maybe just the first one in the mailbox, then it will work again when checking mail normally.

8. When you are done administering your mailbox, be sure to type the command 'quit' and hit enter, otherwise the messages will not be deleted from the server and you will have the same problem the next time you try and check mail.